This article will discuss the most common HBO Max issues and how to fix them.
1. HBO Max keeps crashing
We’ve all experienced streaming apps that crashed unexpectedly at one time or another. If repeatedly pressing the play button does not work, you can try these methods to get HBO Max running. These methods can be used regardless of the device you are using.
Before you try any other apps, ensure that the HBO Max app works properly.
After you have updated to the latest version of the software, check your internet connection and see how it is working. Reset your router if you suspect that it is causing problems. Wait for the connection to re-establish, then watch HBO Max again.
Clearing your cache may help if you are still having problems. Old data may still be stored in the cache, which can cause problems with HBO Max. To check if the problem is resolved, log back into the app.
The last resort is to uninstall the HBO Max app from your device and reinstall it. Logging into your account will be required, but this could be the last resort for watching your favorite show or movie.
2. HBO Max App Sound Not Working
Silent movies were once all that we could watch. Today, it is more likely that something is wrong when you watch a silent film.
Try switching to a different movie or show if you are having audio problems on HBO Max. This will allow you to identify whether the problem is specific to a show, movie, or the entire app. You can reach HBO Max via the Feedback forum if you have a problem with one show.
If you don’t hear sound in the app, first check the audio levels on the media players and then your devices. You can also check the audio levels if you are streaming from your TV, computer or other device.
A faulty HDMI cable could be the problem if your laptop is trying to connect to a TV so that you can watch HBO Max on a larger screen. Check for visible damage by reconnecting the cable to your TV.
If you are using a smartphone, try plugging headphones in to hear if there is any sound. If the sound is coming from another device, you should turn off Bluetooth and disable the “distract” setting.
You should always ensure that HBO Max is the most current version. If you use a computer to access HBO Max, make sure that your browser is up-to-date.
3. HBO Max Won’t Play (Buffering Issues)
It can be frustrating to get stuck on an indefinite loading page. These problems are usually caused by the network bandwidth, connection speed, or available memory.
Low connection speeds are a common reason why you may see the endless load screen. You can test your connection speed on several websites to determine if it is within the appropriate limits. If the problem persists, reset your router.
You can also fix buffering problems by asking everyone on your network to stop using the network. Only one device can be on the network at a time, so you will get as much bandwidth as possible.
An Ethernet cable will connect your TV or computer directly to the internet, allowing you to have a faster connection.
If you are looking to stream TV shows on your phone and HBO Max isn’t loading, connect to a Wi Fi network.
4. HBO Max Streaming Issues (Error code 321)
There are still options for troubleshooting error code 321, even though HBO Max has not yet released any official information.
To make sure that everything is working properly, first check your internet connection.
The problem could also be caused by a service interruption in your area. You will need to wait until HBO Max resolves the issue before you can watch your movie or show.
You should ensure that you have the latest version of HBO Max installed on your device. You should keep the app updated to avoid many problems.
HBO Max isn’t available in all countries. If you try to access HBO Max from outside of your country, you might see the 321 error code. This is because VPNs are not allowed in all countries.
5. HBO Max Error Code 100 & 420
These are two common errors for those trying to access HBO Max from a country that doesn’t have it or who use a VPN to circumvent it.
If you are using a VPN, and are located in the US, please turn it off. Then try again to watch your movie or show. HBO Max will still detect your VPN no matter how fast or slow it is.
Sometimes, HBO Max may take several minutes to realize that you have turned off your VPN.
HBO Max may display the 100 or 420 error codes, even if you aren’t using a VPN because of an IP address problem. Turn off the device that you are streaming from and then restart your router. Turn on your router once it has powered back on. If the error persists, you can check that the router is working properly.
If you are outside the service area, you won’t be able to access HBO Max.
You can still download movies and TV shows even if you are not in the HBO Max service region. Before you travel, you can look at the list of countries where HBO Max is available .
These error codes could also be caused by high traffic or a service interruption. These issues are beyond your control and you will need to wait for it to be fixed.
6. Streaming on Too Many Devices
You can only stream HBO Max from a limited number of devices depending on your plan.
Select your profile icon to see which devices are currently viewing HBO Max. Select Manage Devices, to pull up a list all devices you’ve used recently to watch your movies or shows.
You have two options: you can stop streaming on the device that was recently used, or log out from all devices you don’t need.
7. HBO Max Will Not Load
Sometimes technical issues with HBO Max are not related to your device. Sometimes, the servers for HBO Max may be down or not working properly.
Downdetector monitors outage reports and website problems. You can search for HBO Max to see how many people have complained for each hour. This can also be compared to the average number made for each hour you are checking.
There may be many reports, so it is likely that the problem is not yours, but HBO’s. If this is the case, HBO will fix it. There’s nothing you can do to help.
Is HBO Max Still Working?
You may not be able to fix every streaming issue. The troubleshooting techniques above should help you get started on fixing any problems that you can control.
Is HBO Max still available for all? You can also check out other streaming services that are free and great while you wait.